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Welcome to obay.com.au

The online pet shop that is recommended by Veterinarians

You can shop in confidence knowing that the products on this site are endorsed by Veterinarians.

Ask your veterinarian if they have a unique code. Registering with their unique code will entitle you to discounts off the recommended retail price of the products on this site. It's your vet's way of rewarding you for being a loyal client.

Don't have a unique vet code? You can still order and shop with confidence on our secure site, but ask your vet for a unique code so that you can save money buying products for your pet.

Or Click here to find your closest Obay Vet

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The following disclaimer applies in relation to all use of this website, including the placing of orders, by users of this website and our customers. By using this website, including placing an order, you agree to be bound by this disclaimer.


OBAY offers for sale a wide variety of products over this website. While we will do our best to ensure that any product advertised is available for sale, we cannot guarantee and do not represent or warrant that any particular product will be available, whether in the quantity requested by the customer or at all, at any given time. If for any reason we are not able to fill a customer's order, we will contact the customer to discuss an alternative arrangement.

Customers should satisfy themselves prior to order as to the suitability of a product for their purposes. We make no representation or warranty that any product offered for sale on this website is fit for any particular purpose of the customer. To the extent permitted by law, any condition or warranty which would otherwise be implied into any sale via this website is hereby excluded. This disclaimer does not attempt or purport to exclude liability arising under statute if, and to the extent, such liability cannot be lawfully excluded.

If legislation implies any condition or warranty that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed to be included in any sale via this website. In the event of any breach by us of such a condition or warranty that relates to the provision of goods, our liability will be limited, at our election, to either the supplying of the goods again, the repair of such goods, or the payment of the cost of having the goods supplied again.

Except in relation to liability for personal injury (including sickness and death), and except as otherwise stipulated in these terms and conditions, we will not accept liability to you in respect of any loss or damage (including indirect, special, or consequential loss or damage) which may be suffered or incurred by you or which may arise directly or indirectly in respect of goods or services supplied pursuant to an order placed on this web site or in respect of any failure or omission on our part to comply with our obligations as set out in these terms and conditions.

      Cancellation Due to Error

Although we will always strive to avoid any errors, products may be listed at an incorrect price or with incorrect information, due to a typographical error or other such oversight. In such circumstances, we reserve the right up until the time of delivery of goods to you to cancel the transaction. We reserve this right even if your order has been confirmed and your credit card has been charged. If such a cancellation occurs after your credit card has been charged for the purchase, we will issue a refund to your credit card account for the amount in question.

      Security of information

All payments for orders are made by credit card or PayPal via the website. Whilst we strive to protect your credit card details and any other information transmitted to us, and use industry standard SSL technology, unfortunately, no data transmission over the Internet can be guaranteed as totally secure. As a result, we do not warrant and cannot ensure the security of any information which you transmit to us and any information which you transmit to us is transmitted at your own risk.

      Login details

This website offers pet-related products for retail sale. We therefore require any prospective customer to provide their registration details to us. Upon verification of registration details, a customer will be provided with a unique login access code. If you are a customer, you agree that you will not disclose your login access code to any other person and will take all reasonable steps to keep your login access code secure.

We will not be liable for any loss or damage suffered by you as the result of a disclosure of your login access code by you nor any failure by you to keep your login access code secure. You further agree to indemnify us in respect of any claim, expense, loss, damage or liability that we may directly or indirectly incur as a result of a breach by you of this provision.

      No liability for loss or damage

You agree that we will be under no liability to you in respect of any loss or damage (including direct, indirect, special or consequential loss or damage) which may be suffered or incurred by you or which may arise directly or indirectly in respect of goods supplied via this website or as a result of your use of this website or any linked websites, or your reliance on information contained on or accessed through this website.

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